Cancellation/No Show/Late Arrival At The Scalp Boss, your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 24 hours notice with calling or leaving a message. Cancellation/No Show Fees: Your service is reserved for you personally, A cancellation fee will apply if you fail to give at least 24 hours’ notice that you will not be able to make your appointment. – Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount. – ‘No shows’ will be charged 100% of the reserved service amount. – For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 100% of the reserved service amount. The cancellation policy gives us the time to inform our clients of any availability and keeps our team members informed. Our goal is to provide you with an excellent level of service and our policies help us to achieve this. A credit card is required to make an appointment. Cancellation and No Show fees will be charged to the card you provide. Late arrival: Should you arrive more than 15 mins late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you and our staff. Thank you for viewing and supporting our cancellation, no show and late arrival terms and conditions. I have read and fully understand the contents of this document. I agree to the terms and conditions stated above, please fill out your information to book your appointment.